Frequently Asked Questions

Due to incompatibility between different telephone brands, each headset connector cable must be wired to meet the needs of the telephone model it is connecting to. To increase the functionality and reusability of your headset, we are using a standard modular headset design, where the cable and headset are two separate components. For convenience, we’ve created kits which include the headset and adapter for the telephone or computer application.

Your Armor headset has a boom microphone arm, which can be rotated upwards and over to the other side of your headset. This reverses which side of your head the microphone is on. You can use this to choose on which side of your head the microphone is positioned.

For sanitary purposes, we recommend changing ear cushions at least once every six (6) months, and not share them between operators. Is it is not practical for each operator have their own headset, we would instead recommend using personal ear cushions. Ear cushions on all Armor headsets are available as spare accessories and are easy to replace.

A clothing clip allows you to attach the cable of your headset to your clothing, effectively eliminating the weight and drag on the headset, which the cable would normally cause. We suggest clipping the cable to the upper portion of your shirt or blouse, and provide enough slack to ensure that you can turn your head in a normal range of motion.

A typical Armor headset can last many years of regular use. However, a headset may fail due to unforeseen and somewhat unpredictable reasons. To safeguard our customers from these unexpected issues, all Armor headsets come with a two-year warranty, against any manufacturing defects or failures.

The cord on the headset, including the curly adapter cable, is about thirteen feet (13’) when fully extended. We have found this to be the perfect length for using your headset, while sitting or standing near your telephone. If you need a longer cable, a ten foot (10’) curly extension cord is available.

For best pickup and clarity, please position the microphone about one inch (1”) to the side, from the corner of your lips. It is important that the microphone is at mouth level, but not directly in the line of breath. If the microphone is too high or too low from your mouth, the noise cancelling feature will not be as effective.

It depends on your work environment and if you believe that you will be distracted by background noise. In most cases, headset users prefer single-ear headsets, since they allow for greater office awareness and the ability to speak with clients and co-workers in the office, without removing the headset. However, if office loudness or noise distractions reduce your ability to work efficiently on the telephone, you should consider using a double-ear headset.